Does USPS Answer Emails & Phone Calls? (We Checked)

When you have a problem with a company, the natural response is to talk to their customer service representatives to find a solution.

What if you are having a problem with your mail and need help from the post office?

USPS is a federally run program, and while it is part of the government, they still provide a service to people that often need to be paid for.

So, how can you contact USPS when you have a problem and are they available to receive complaints?

Here’s How To Contact USPS:

There are several different ways that you can contact USPS if you are having a problem. Whether it is through email or a phone call, most of the time, you can have a direct link to someone who can help you. However, it can be challenging to get a timely response.

Can You Call USPS Directly?

USPS has a customer service line where all calls will be filtered through.

This line is open 24/7 and should help to point you in the right direction. All you need to do is dial their toll-free number, 1-800-ASK-USPS.

However, depending on the time or day you call, you may only sometimes be able to directly reach a person. 

Most customer service lines will first try to solve your problem using an automotive system, which can sometimes be very frustrating. Most people want to talk directly to someone instead of using a computer system.

If you are calling during regular business hours, you should be able to follow the steps to be connected to a representative, but if you call outside of regular hours, you will need to wait for a return call.

Also, common problems, like tracking a package or finding basic post office information, can be solved by using the automotive service.

Read also: Does USPS Do Same-Day & Next-Day Delivery? (We Checked)

Does USPS Respond To Emails?

To email USPS, you can go directly to their website and email them from their platform or send something to

USPS does respond to email inquiries, but it takes more time than calling their customer service line.

Most times, USPS will respond to an email within a 48-hour window. However, this is only on typical business days, Monday through Friday, from 8 am to 5 pm.

If USPS is receiving many emails, you may find that your response can be delayed. This is especially true during busier times like the holiday season.

If this is the case, you will often receive a ticket number from USPS letting you know your place in the response queue. 

Need to get in touch about a lost package? Learn about USPS and lost packages here!

Can You Chat Online With USPS?

Unfortunately, USPS does not currently have an instant chat platform.

However, USPS does have a great resources page on its website that can help you find solutions to common problems you may be having.

Through this page, you can find hundreds of frequently asked questions and solutions to these problems that actual USPS customers have checked.

However, this is a huge disservice to loyal USPS customers because even a great FAQ page cannot help you solve a unique or personal problem.

Can You Get USPS To Call You Back?

Rarely a USPS customer service representative will ever call you back.

While you can leave messages on the USPS line when they are closed, they will, most of the time, solve the problem without having to call you back.

If you have left a message with USPS and are still waiting for a call, chances are the answer will come to you in the form of a letter.

USPS often sends notices of closed disputes through the mail, letting you know the issues have been dealt with instead of contacting you by phone.

Another thing to note is that USPS will never call you about a package that you are supposed to receive or one that you are sending.

This is important to mention because there are a lot of phone scams out there that will have someone contact you pretending to be from your local USPS office.

So, in short, the main way that USPS will get in contact with you is through the mail. 

What Is The Easiest Way To Contact USPS?

If you are simply trying to locate a shipment or track your mail, the best way to do this is directly from the USPS website.

If you are having a problem with a shipment, the easiest way to communicate this is by emailing them our tracking number and general information.

Larger problems that need immediate attention should be addressed by contacting USPS through their customer service line.

However, it is important to do this only during business hours to reach a person. Also, you should avoid calling during busy hours to get a more immediate response.

Lastly, if you are having problems with your local post office brand, like missing mail, it is easiest to contact your local post office directly through their phone number or by visiting the office.

Need to track your package? Find out more about USPS & Tracking Numbers!

What Is The Fastest Way To Get A Response From USPS?

The fastest way to get a response is to call their customer service line.

This only applies if you can talk to an actual person. During off-hours or busy times, you will have to wait until you are in contact with a representative. 

The most popular way that people choose to contact USPS and get the fastest response is to send them an email directly from their website. It should be noted that this has to be done from the USPS platform to get the fastest response instead of sending them an email from your application.

The last thing to mention is that the average wait time for an answer is within that 48-hour window.

So, when it comes to contacting and getting an answer from USPS, there really is no such thing as an “instant response.” 

Can USPS Tell You Where Your Mail Or Package Is?

You will be given a tracking number if you send or receive a package through USPS.

This tracking number can be used on the USPS website to find a package and see when it will be delivered. 

Also, anyone who uses USPS to get mail can sign up for Informed Delivery. This program is offered through USPS and lets you see exactly what is coming to you in your email each day.

Along with an itemized list of what mail you are receiving, you will also be able to see pictures of the mail that you are about to get.

This is the best way to keep track of important letters and documents sent to you without contacting USPS customer service. 


Informed Delivery- United States Post Office 

USPS Help Desk Contact 

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