Amazon Keeps Asking For Captcha? 4 Known Issues (Solved)

CAPTCHA is an acronym for “Completely Automated Public Turing test to tell Computers and Humans Apart.”

It mostly identifies bots, which are autonomous programs online that can interact on websites and with other internet users.

Many people have complained about getting asked for a CAPTCHA test every time they sign in to their Amazon account, and we’re here to help you fix that.

Here are some common problems that can cause this and how to resolve them:

1. Hackers Previously used your IP Address

Amazon may keep asking for CAPTCHA if it detects suspicious activity in your network, and one of these could be that hackers previously used your IP address.

Your IP address came from your internet service provider, so this isn’t an issue you could have caused.

Because of this, Amazon’s security system is being triggered as it’s mistaking you for a hacker.

Here is how to fix it:

  1. Reset your internet router or modem.
  2. Restart your device.

This should give you a new IP address. After doing the steps above, you will get an entirely new IP address, and you won’t be asked for a CAPTCHA test anymore when you log in to Amazon.

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2. Your Computer Has A Virus

A computer that has been infected with a virus can attack other computers through websites.

If your computer is infected, it can trigger Amazon’s security system, which will then trigger you to ask for CAPTCHA.

Sometimes, we may not even know that our computers have viruses on them.

You should install an antivirus program on your computer and run a complete virus check to fix this.

If you already have an antivirus program installed, ensure it is always up to date by regularly checking for new software versions or turning on automatic updates.

3. Someone In Your Network Is Using A Bot

When someone in your network uses bots or scripts, even if they are not on Amazon, it will still trigger Amazon’s security system.

Why would someone use bots?

Well, bots can perform repetitive tasks faster and more accurately. They run scripts to follow instructions, and they can mimic human behavior online. However, bots can also be harmful because they can be used for carrying out data and sensitive information.

If someone in your household is using bots, make sure they know the pros and cons. Bad bots can compromise your security and let hackers get your information and access your accounts.

Here are some ways to keep your online accounts, including Amazon, secure:

  • Use strong passwords for all your online user accounts and computer.
  • Do not keep reusing the same password for all your user accounts.
  • Ensure that all the programs you use on your computer are current.
  • Do not download files from unknown sources.
  • Enable pop-up blockers on your web browser.
  • Install a good antivirus program with anti-malware features, and keep it up to date.
  • Regularly run a virus check scan on your computer to clean up any infections.

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4. Browser Add-Ons that Trigger Amazon’s Security System

We like to keep our accounts secure; sometimes, this involves installing security add-ons or extensions in our browsers.

Some examples include Ad Blocker, NoScript, Team Password, Ghostery, and Site Jabber, among many others.

While these security add-ons help, they can also make your browser behave differently than other browsers. This can trigger Amazon’s security system, asking you for CAPTCHA.

It’s okay to be extra careful and place additional layers of security by installing these add-ons. You don’t really need too many add-ons installed all at once.

Check what browser add-ons you have installed and see if you really need them. Sometimes, having the right browser configurations is sufficient to secure your online accounts and information.

Here’s how you should ideally configure your browser for your safety and security:

  • Turn on automatic updates for your web browser.
  • Disable pop-ups, plug-ins, and phishing sites
  • Configure your web browser to not store your user account passwords.
  • Disable third-party and cross-site cookies

In addition, make sure to keep your web browsers up to date. You can regularly check for new versions or simply enable automatic software updates.

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Final Thoughts

If you’re having problems with the CAPTCHA test and with signing in to your Amazon account, try the following to troubleshoot the issue:

  1. Use a different web browser on your computer or uninstall and reinstall your current browser.
  2. If you’re using a smartphone or any mobile device, try using a desktop web browser.
  3. Clear the cache and cookies on your web browser.
  4. Wait for 15 minutes, and then try to sign in to your account again.

Remember that Amazon keeps asking for CAPTCHA as a safety measure for their platform.

This is to prevent the site and Amazon users from getting hacked.

Sources:

AWS WAF CAPTCHA Is Now Generally Available

Error When Entering The CAPTCHA To Sign In To My Amazon Account

Amazon: What Is A Bot?

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